Privacy Policy
1. Controller
Responsible for data processing under the General Data Protection Regulation (GDPR):
Opera Hotel Cologne GmbH
Perlenpfuhl 6‑10, 50667 Cologne, Germany
Phone: +49 221 420 75 800
Email: info@operahotel.de
VAT ID: DE 314406573
2. Data Protection Officer
If applicable:
Name of the Data Protection Officer
Contact: info@operahotel.de
3. Collection and Use of Personal Data
We process your personal data when you book our hotel, use our website, stay in our premises, or contact us. This includes:
Booking information (e.g., name, address, email, phone number, payment information)
Technical data when using the website (e.g., IP address, browser type, visit duration, access times)
Data necessary for fulfilling the contract (e.g., check-in/out details, room preferences)
Purpose of processing:
Fulfilling the hotel contract with you
Providing hotel services (accommodation, breakfast, additional services)
Optimizing our website and technical infrastructure
Marketing purposes (only with your consent)
4. Legal Basis for Processing
Performance of a contract: Art. 6(1)(b) GDPR
Consent: Art. 6(1)(a) GDPR (e.g., newsletter subscription)
Legitimate interest: Art. 6(1)(f) GDPR (e.g., IT security, website analytics)
5. Sharing Data with Third Parties
We only share your data if:
necessary for contract fulfillment (e.g., booking platforms, payment service providers)
required by law
you have given consent
When using third-party services (e.g., analytics tools, service providers), we ensure GDPR compliance.
6. Cookies and Tracking
Our website uses cookies and similar technologies:
Essential cookies for proper website functionality
Statistical cookies for anonymized user behavior analysis
Marketing cookies only after your consent
You can disable or delete cookies in your browser; some website functions may then be limited.
7. Your Rights
You have the right to:
Access your personal data
Rectify incorrect data
Request deletion of data, unless legal retention obligations exist
Restrict processing
Data portability
Object to processing based on legitimate interests
Withdraw consent (e.g., for newsletters)
Please contact us using the details above to exercise your rights.
8. Data Retention
We retain your personal data only as long as necessary for the purposes described or as required by law (e.g., commercial or tax retention periods).
9. Use of Third-Party Services and Plugins
We may use third-party services such as Google Analytics, social media plugins, or booking systems. Their use and data handling, including opt-out options, are provided separately.
10. Changes to This Privacy Policy
We reserve the right to update this privacy policy to comply with current legal requirements or reflect changes to our services. The latest version is always available on our website.